Claude Penland

By Claude Penland - marketing and business strategy for companies that are good at what they do and hard to find.

The Untranslated Market: 70 Million Customers, an Empty Results Page, and a Three-Dollar Translation Bill

Every large American metro contains a substantial buying population that does business in Spanish, Portuguese, Vietnamese, Mandarin, Tagalog, or Haitian Creole. Almost every supplier trying to sell to them publishes in English only. What follows is the size of that gap and what it costs to close.

I.  The Audience Is Already in Your Zip Code

  1. Of the 316,142,560 U.S. residents aged five and over, 70,375,520 speak a language other than English at home. That is 22.3 percent, closer to one in four than one in five. (American Community Survey, 2020โ€“2024 five-year estimates, table C16001.)
  2. Of those, 27,139,643 speak English less than โ€œvery well,โ€ which is 8.6 percent of the country and 38.6 percent of everyone who speaks a non-English language at home. Those readers will miss part of what an English page says, including the part where you explain what you charge.
  3. Spanish alone accounts for 42,869,908 speakers, 17,218,782 of them below โ€œvery well.โ€ That second number is larger than the population of every state except California, Texas, Florida, and New York.
  4. The money moved with them. The Latino Donor Collaborative puts U.S. Latino GDP at $4 trillion for 2023, the fifth-largest economy on earth if you cut it loose, with $4.1 trillion in purchasing power and growth since 2015 of more than 50 percent against 17 percent for everyone else. The Selig Center tracked Hispanic buying power from $213 billion in 1990 to $2.1 trillion in 2021.
  5. The preference is measured, not assumed. CSA Research surveyed 8,709 consumers across 29 countries: 76 percent prefer to buy where the information is in their own language, and 40 percent will not buy from a site in another language at all. Among respondents with no English competence, that first figure climbs to 89 percent. Closer to home, ThinkNow found 53 percent of U.S. Hispanic adults at least sometimes go looking for a Spanish-language option when they shop online.

Table 1.  Where the Market Actually Is

StateSpeaks a language otherthan English at homeSpeaks English lessthan โ€œvery wellโ€Rank by LEP share
California44.4%17.5%1
New York30.9%13.6%2
Texas35.1%13.0%3
New Jersey33.1%13.0%3
Florida30.6%12.5%5
Nevada29.5%11.2%6
Massachusetts25.1%10.0%7
United States22.3%8.6%โ€“

U.S. Census Bureau, American Community Survey 2020โ€“2024 five-year estimates, table C16001, population age 5 and over.

II.  The Web Does Not Look Like the Country

  1. W3Techs surveyed content languages on 26 August 2026 and found English is the language of 49.5 percent of every website whose language can be identified. Spanish is 6.0 percent. German 5.9. Japanese 4.9. French 4.5. Portuguese 4.1. Vietnamese 0.9.
  2. Tagalog and Haitian Creole do not even get their own line. Both sit in the bucket W3Techs labels โ€œused by less than 0.1% of the websites,โ€ filed alongside Welsh and Esperanto. Tagalog has 1,778,009 speakers in the United States. Haitian Creole has 937,751, and in Broward County, Florida it is the home language of six percent of residents.
  3. Put the two halves of Figure 1 side by side and this stops being a demographic statistic and starts being a market map. The worldwide supply of Vietnamese-language web pages is under one percent of the web, and most of it is published in Vietnam. For an orthodontist in San Jose or a tax preparer in Westminster, the count of local competitors publishing in Vietnamese rounds to zero.

Figure 1.  Ten languages, ranked by U.S. speakers, against the share of the worldโ€™s websites published in each.

III.  The Bill Is Three Dollars

  1. Take your twenty most important pages. Services, pricing, financing, warranty, intake, contact, and the two or three that actually convert. Call it 1,200 words each. That is 24,000 words, roughly 146,000 characters once you count spaces and markup.
  2. Google Cloud Translationโ€™s standard neural engine lists at $20 per million characters, with the first 500,000 free every month. Amazon Translate is $15. Microsoft is $10 with a permanent two-million-character free tier. DeepL is $25 and reads best across European pairs.
  3. So the machine bill for the twenty pages that make you money lands between $1.46 and $3.65, and all four options fit inside their own free tier, which makes the real figure zero. You will spend more on the coffee you drink while pasting them in.
  4. The human cost is the honest one, and it is still small. One bilingual reviewer, six to eight hours, fixing machine artifacts, brand names, units, phone formats, and any wording that carries legal weight. Call it $400 to $600. Full professional human translation at $0.15 a word would run $3,600 for the same twenty pages.
  5. Budget stopped being the obstacle years ago. What remains is that nobody puts it on the list.

Figure 2.  Six ways to translate the same twenty pages, on a logarithmic scale so the cheap options stay visible.

IV.  The Spanish Results Page Is a Different Planet

  1. Here is the part worth the price of admission. A University of Toronto team (Chen, Wang, Chen and Koudas, arXiv 2509.08919) took 100 commercial queries across ten consumer verticals, translated them into Chinese, Japanese, German, French, and Spanish, and measured how much the set of cited sources moved.
  2. Googleโ€™s cross-language domain overlap came back, in their words, โ€œgenerally low (mostly between 0โ€“0.1),โ€ with the single strongest cell barely above 0.1. Translate the question and you get an almost entirely different set of websites. ChatGPT went further still, with overlaps near zero across the board, swapping site ecosystems wholesale by language.
  3. Under non-English prompts, citations tilt toward the language of the question, though how hard depends on the engine. ChatGPT and Perplexity lean local. Claude stays notably English-heavy. Gemini sits near the middle. For Google, Japanese localized hardest, with target-language sites exceeding three-quarters of citations.
  4. Translate that from research into revenue. The field competing for โ€œreparaciรณn de techos en Filadelfiaโ€ is a different, much thinner field than the one competing for โ€œroof repair in Philadelphia,โ€ and in most American metros it is close to empty. That is uncontested ground, and it will not stay uncontested, because the price of entry is three dollars.
  5. One caveat, and it is a real one. The same study found AI engines lean overwhelmingly on earned media, meaning independent reviews, local press, and directories, well ahead of brand-owned pages. Your Spanish page makes you retrievable. Spanish-language local coverage and reviews are what get you cited. Both matter. Only one of them costs three dollars.

Table 2.  What Happens When You Ask the Same Question in Another Language

EngineOverlap of cited sites,English vs. translatedLanguage of the sitesit ends up citingWhat that means for you
Google SearchVery low (0 to 0.1)Tilts local, varies a lot by languageThe Spanish results page is a near-separate contest.
ChatGPTNear zeroStrongly local-languageIt changes site ecosystems outright when you switch languages.
PerplexityLow, similar to GoogleStrongly local-languageLocal-language sources are the way in.
GeminiLow to moderateRoughly balancedWorth covering in both languages.
ClaudeHighStays notably English-heavyEnglish authority carries over. Your Spanish page alone will not move it.

Chen, Wang, Chen and Koudas, โ€œGenerative Engine Optimization: How to Dominate AI Search,โ€ arXiv:2509.08919, September 2025. Overlap is a Jaccard index on cited-domain sets, where 1.0 would mean identical sources.

V.  What the NFL Figured Out and Your Competitor Did Not

  1. First, the scale of the miss. Hispanic consumers are roughly a fifth of the U.S. population and about 11.3 percent of national buying power, yet they draw an estimated four percent of ad budgets, and under one percent of digital ad dollars reach Spanish-language properties. Samba TV clocked Hispanic households receiving 21 percent fewer ad impressions than their population share implies. Nearly every industry leaves this sitting on the table. One does not.
  2. The NFL counts more than 39 million Latino fans in the United States, one of the largest Latino fan bases in American sport. Its two biggest markets abroad, Mexico at a reported 39.5 million fans and Brazil at 35.9 million, are Spanish and Portuguese. In 2026 the league plays regular-season games in Mexico City, Madrid, and Rio de Janeiro, part of a record nine international games across four continents.
  3. It did not respond by translating a page. It built Mundo NFL and NFL.com/Mundo, Spanish-language club accounts, Entravision carrying roughly 51 games a season on Spanish-language radio across 29 markets, Monday Night Football on ESPN Deportes, Sunday Night Football on Telemundo, and โ€œPor La Culturaโ€ running all year instead of the four weeks around Hispanic Heritage Month.
  4. The scoreboard: Telemundoโ€™s Super Bowl LX broadcast averaged 3.3 million viewers, the most-watched Super Bowl in U.S. Spanish-language history, 47 percent above the previous Spanish-language record and the highest-rated non-soccer sporting event ever on Spanish-language television. The Bad Bunny halftime show peaked at 4.8 million.
  5. Notice what the league never did. It did not publish a Spanish page and then route Spanish callers to an English-only line. It hired the announcers, built the shows, staffed the accounts, and kept them running in February when nobody was watching. That is the whole difference between a translated page and a translated business.

Figure 3.  The attention gap on the left. What happens when somebody closes it on the right.

VI.  Never Promise in Spanish What You Deliver Only in English

  1. A translated page backed by an English-only phone line is worse than no page at all. It converts a stranger into a disappointed customer at your own expense, and it teaches a whole community that your brand wastes their time. Reputation in these markets travels by family and by church, and it travels fast.
  2. In several contexts it is also illegal. The FTC amended its 1973 Enforcement Policy Statement in 1998 to make explicit that material disclosures must appear in the same language as the advertisement carrying the claim. The agency has enforced it. A Dallas Toyota dealer settled charges over full-page Spanish-language ads whose material limitations ran in fine-print English at the bottom.
  3. California Civil Code ยง1632 requires any business that negotiates primarily in Spanish, Chinese, Tagalog, Vietnamese, or Korean to hand the customer a full translation before signing. Most states have some version of this for home and telephone solicitation.
  4. The federal ground moved recently in a way that gets widely misread. Executive Order 13166 was revoked in March 2025 by Executive Order 14224. Title VI of the Civil Rights Act (42 U.S.C. 2000d) was untouched, Lau v. Nichols remains good law, and the language-assistance provisions of Section 1557 survived the June 2026 partial vacatur. The instruction to federal agencies changed. The underlying prohibition did not.
  5. The downside is not hypothetical. A National Health Law Program review of one carrierโ€™s closed malpractice claims found 35 in which language barriers played a part: $2,289,000 in damages and settlements plus $2,793,800 in legal fees, five deaths, and no competent interpreter used in 32 of the 35 cases.

Table 3.  The Promise Test: Read Down Before You Publish

If you publish this in Spanishโ€ฆโ€ฆyou have promisedโ€ฆso this has to exist before you launch
A services or product pageThat you can explain the work in SpanishOne person who can answer follow-up questions in Spanish
A price or financing pageThat the terms are the termsTranslated terms, disclosures and fine print in Spanish, per FTC policy
A phone numberThat the call will be handled in SpanishA named bilingual staffer, or a paid interpreter line, with posted hours
A contact or quote formThat the reply arrives in SpanishA Spanish reply template and an owner for that inbox
An intake or consent formThat the customer understood what they signedA translated form (required outright in California under Civil Code ยง1632)
A chat widgetReal-time help in SpanishEither bilingual coverage or an honest note saying English only

Every row is a commitment a reader will reasonably infer from a translated page. If the right-hand column does not exist yet, do not publish the left-hand one.

VII.  The Build Order

Table 4.  Six Weeks, Six Moves, Under $700

WeekMoveCostWhy it is in this order
1Pull the ACS table for your metro and pick one language$0Guessing which language your market speaks is how this goes wrong.
1Line up the bilingual reviewer before translating anything$400โ€“$600Without a person, everything below is a promise you cannot keep.
2Machine-translate the 20 pages that convertunder $4Not the whole site. The pages where money changes hands.
3Review, fix, publish on /es/ with hreflang tags$0Tags tell search engines these are alternates, not duplicates.
4Translate disclosures, forms and termsunder $2This is the legal exposure, and it is the cheapest line item here.
5โ€“6Get listed and reviewed in local Spanish-language mediavariesAI engines cite earned media far more than they cite your own site.

Sequence matters more than speed. The reviewer is hired first because every step after it is a promise that depends on a person.

  1. The entire program costs less than one month of the ad budget you already spend chasing people who were going to find you anyway. The only genuinely expensive part is the promise, and the promise is the one part you cannot fake.
  2. Somebody in your market is going to read this and spend the three dollars. The question worth asking at your next meeting is whether it is going to be you or the shop across town.

Sources

U.S. Census Bureau, American Community Survey 2020โ€“2024 five-year estimates, tables B16001 and C16001. ยท W3Techs, Usage Statistics of Content Languages for Websites, 26 August 2026. ยท Chen, Wang, Chen and Koudas, โ€œGenerative Engine Optimization: How to Dominate AI Search,โ€ arXiv:2509.08919, September 2025. ยท CSA Research, โ€œCanโ€™t Read, Wonโ€™t Buy โ€“ B2C,โ€ July 2020 (8,709 consumers, 29 countries, fielded with Kantar). ยท Latino Donor Collaborative, 2025 Official LDC U.S. Latino GDP Report, Part One. ยท Selig Center for Economic Growth, Terry College of Business, University of Georgia, Multicultural Economy Report. ยท ThinkNow Research, March 2025, via EMARKETER. ยท Published list pricing for Google Cloud Translation, Amazon Translate, Microsoft Azure Translator and DeepL, mid-2026. ยท NFL Football Operations and NFL Media releases on Por La Cultura, the Global Markets Program and the 2026 international schedule. ยท Nielsen figures for Super Bowl LX reported by the NFL and Telemundo; earlier Spanish-language Super Bowl audiences via Portada. ยท Entravision NFL Spanish-language radio release. ยท Federal Trade Commission, amended Enforcement Policy Statement on foreign language advertising, June 1998, and the Cowboy Toyota settlement. ยท California Civil Code ยงยง1632 and 1632.5. ยท Executive Order 14224 (90 FR 11363); Title VI, 42 U.S.C. 2000d; Lau v. Nichols, 414 U.S. 563 (1974); Section 1557 partial vacatur, 91 FR 32887. ยท Quan and Lynch, โ€œThe High Costs of Language Barriers in Medical Malpractice,โ€ National Health Law Program with UC Berkeley School of Public Health.


Discover more from 1000 Startups

Subscribe to get the latest posts sent to your email.

Claude Penland

Claude Penland builds the marketing and business strategy for companies that are good at what they do and hard to find. Thirty years operating, one exit, eight of them as a practicing casualty actuary.

The free two-page read is genuinely free. Email claude@1000startups.com and I'll send back what I can see from the outside. Or see the work samples and how to work with me.

Leave a Reply