Tag Archives: advertising

Publish the Questionnaire

Why your security review belongs on a public URL instead of a locked drawer

Every enterprise buyer sends you the same security, data and model-governance review. Same 200-odd questions, different letterhead. You answer it in week five, under duress, at 11 p.m., by copying last month’s answers and hoping legal doesn’t notice. There is a better plan: answer it once, publicly, as a page anyone can read before the first call.

1. The meeting you are not invited to. Gartner’s B2B buying research is brutal on this point: buyers spend roughly 17% of their total purchase time meeting with all potential suppliers combined, and only 5-6% with any single sales rep. The buying group runs 6-10 stakeholders. Your questionnaire answers attend meetings you will never see. Send them dressed for it.

2. Stop building the Cone of Silence. On Get Smart, Max and the Chief would lower a plexiglass dome over their heads to discuss classified matters, then discover neither could hear a syllable and shout the secret across the room anyway. A SOC 2 report locked behind an NDA and a lead-capture form is the Cone: elaborate, official-looking, and a net loss of information for everybody in it.

3. Answer the test everyone is already grading. The Cloud Security Alliance’s CAIQ v4 runs 261 questions across 17 domains. The Shared Assessments SIG is longer. These are published standards, not state secrets — so post your answers mapped to SOC 2 Type II, ISO 27001, encryption at rest and in transit, subprocessor list, and put a date on every line.

4. Model governance is the new page three, and almost nobody has it. ISO/IEC 42001 landed in December 2023, NIST’s AI Risk Management Framework in January 2023, and the EU AI Act’s obligations for general-purpose models took effect 2 August 2025. Buyers now ask: do you train on our data, what is the retention window, who are your model subprocessors, where exactly is the human in the loop. “We take security seriously” answers none of them.

5. “Would you believe…?” is not a control framework. Max’s signature move was the incremental climbdown — two hundred police cars, then two squad cars, then a Boy Scout with a slingshot. Vague claims deflate the same way under diligence. Numbers do not: 99.9% uptime, 24-hour breach notification, 30-day deletion SLA, AES-256 at rest. Publish the figure you can defend on the record, the first time.

6. Feed Hymie. Hymie the robot was brilliant and utterly literal — tell him to kill the light and he draws his sidearm. Retrieval systems are Hymie. They cannot infer your posture from a brochure adjective. Give them question-and-answer pairs in plain HTML, named standards, real dates, no gated PDF. Gartner projects traditional search volume falls 25% by 2026 as buyers shift to AI answers, and the fact-dense page is the one that gets quoted back.

7. Missed it by that much. Deals rarely die at the demo. They die in week six at security review, when somebody in a room you are not in cannot find an answer and defaults to no. Publishing converts a six-week interrogation into a pre-read, and the call now opens with “we’ve read it, two follow-ups” instead of “send us your SIG.” That is the whole return.

The bottom line: Agent 13 filed excellent intelligence from inside a trash can. That was the problem. Nobody could find him.

Tag Team Marketing: The vendor down the hall is your cheapest distribution channel

Why joint research with a non-competitor beats anything you can publish by yourself, as explained by professional wrestling.

  1. You keep booking yourself in a handicap match. Most teams publish alone, promote alone, and pay alone, then wonder why the numbers stink. The average B2B lead now runs $213.60, up 7.6% over last year, and paid channels cost 40 to 60 percent more per lead than organic. You are paying full price to reach half a room, while the vendor who sells the thing that plugs into your thing has a list the same size as yours and has never once been asked to team up.
  2. MTV had airtime. Vince had wrestlers. The WWF in 1984 could not buy a national teenage audience. MTV could not produce live drama on demand. So they ran the angle together. On July 23, 1984, “The Brawl to End It All” aired live from Madison Square Garden and pulled a 9.0 Nielsen rating, the highest rated program in MTV history at the time. Eight months later that partnership became WrestleMania. Two companies, zero overlap in what they sold, one audience neither owned alone.
  3. The sellout that proves the math. Ring of Honor was a DVD company that once drew a few hundred people to a Philadelphia rec center. New Japan was a giant at home and a rumor here. In 2018 they announced a joint show at Madison Square Garden with no matches announced and eight months of lead time. It sold out in minutes, about 60% of that in presale. Final attendance: 16,534, against ROH’s previous record of roughly 6,100. Nearly triple, for a card that did not exist yet. That is what a partner’s list does to your ceiling.
  4. Publish research, not a webinar. Original research and statistics pages attract about 200% more links than ordinary content. One study of 12,154 B2B pages found statistics pages earn 4.25 times their proportional share of referring domains, with 42.1% pulling 1,000 or more and a failure rate of just 5.3%, lowest of any format. Compare that to the graveyard: over 90% of B2B content earns zero external links, ever. A survey of 200 customers split between two vendors is a linkable asset for both, at half the cost each.
  5. You cannot be your own referee. When you say your category is growing, that is a sales pitch. When a joint study with a respected non-competitor says it, that is evidence, and both of you get to cite it forever. It is a third-party source that you helped write. Given that 55% of decision makers lean on case studies and outside proof during the buying cycle, a neutral number with someone else’s logo next to yours beats another product page.
  6. Pick a partner, not an opponent. WCW’s 2001 invasion of the WWF flopped because two rosters were fighting over the same belt. Nobody wins a co-promotion where both sides want the same customer’s same budget line. The Hart Foundation worked because Bret was a technician and Neidhart was a battering ram. Find the vendor who sits next to you in the same buyer’s cart and has never competed with you on a deal.
  7. Send the email today. Only about 8.5% of cold outreach gets any reply, but personalizing the subject line lifts responses over 30%. You need one yes. Name the question you both want answered, offer to split the survey cost and the promotion, and promise co-branding on every chart. Worst case they say no and you are where you started. Best case: double the distribution, half the bill, and a citation with someone else’s credibility stapled to it.

Cross-promotion built WrestleMania. It can probably handle your Q3 content calendar.

Maintain, Do Not Publish

Every content meeting ends the same way. Somebody asks how many posts we’re shipping. Nobody asks how many we’re fixing. American Idol learned what that costs in front of 30 million people.

𝗧𝗵𝗲 𝗧𝗵𝗶𝗿𝘁𝗲𝗲𝗻-𝗪𝗲𝗲𝗸 𝗦𝗵𝗲𝗹𝗳 𝗟𝗶𝗳𝗲

  1. 𝗧𝗵𝗲 𝘄𝗶𝗻𝗱𝗼𝘄 𝗶𝘀 𝘄𝗲𝗲𝗸𝘀, 𝗻𝗼𝘁 𝘆𝗲𝗮𝗿𝘀. Roughly half the content cited in AI answers is under three months old. Ahrefs analyzed 17 million citations: cited pages run 25.7% fresher than the organic results. ChatGPT is most ruthless: 76.4% of its top-cited pages were updated within 30 days. Your 2023 masterpiece isn’t evergreen. It’s a rerun.
  2. 𝗥𝗲𝗳𝗿𝗲𝘀𝗵𝗶𝗻𝗴 𝗽𝗮𝘆𝘀 𝗯𝗲𝘁𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 𝗽𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴. AirOps tracked 4,000-plus cited pages: 35.2% were updated within three months, 53.4% within six. Refreshed pages average 6 citations versus 3.6 for stale ones, a 67% lift on work you already paid for.

𝗦𝗲𝗮𝘀𝗼𝗻 𝟭𝟮 𝗪𝗮𝘀 𝗮 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆

  1. 𝗠𝗼𝗿𝗲 𝘀𝗲𝗮𝘀𝗼𝗻𝘀 𝗶𝘀 𝗻𝗼𝘁 𝗺𝗼𝗿𝗲 𝗿𝗲𝗹𝗲𝘃𝗮𝗻𝗰𝗲. Idol peaked in 2006-07 at 30 million viewers a night. When numbers slipped, Fox did what content teams do: more, louder. The Season 12 finale drew 14.3 million, off 40% in a year and the first ever to miss 20 million. Average audience fell from 23.1 to 13.2 million in two years. Volume wasn’t the fix. Volume was the symptom.
  2. 𝗧𝗵𝗲 𝗼𝗹𝗱 𝗮𝘀𝘀𝗲𝘁 𝗼𝘂𝘁𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗼𝗻𝗲𝘀. Carrie Underwood won Season 4 in 2005, became the best-selling Idol winner ever, and returned 20 years later as a judge. Idol didn’t need a new champion; it needed to update the one it had.
  3. 𝗔 𝗻𝗲𝘄 𝗱𝗮𝘁𝗲 𝗶𝘀 𝗻𝗼𝘁 𝗮 𝗿𝗲𝗳𝗿𝗲𝘀𝗵. Fox cut Idol from 50 hours a season to 37 and rotated the panel. The audience left anyway, bottoming at an 8.03 million finale. A fresh timestamp on a 2023 pricing table is a new stage set, same tired song.

𝗡𝗮𝗺𝗲 𝗮𝗻 𝗢𝘄𝗻𝗲𝗿. 𝗧𝗵𝗲𝗻 𝗢𝗽𝗲𝗻 𝗮 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿.

  1. 𝗦𝗼𝗺𝗲𝗯𝗼𝗱𝘆 𝗵𝗮𝘀 𝘁𝗼 𝗯𝗲 𝗦𝗲𝗮𝗰𝗿𝗲𝘀𝘁. Twelve judges have come and gone, from Cowell to Katy Perry. Ryan Seacrest has hosted since 2002. Maintenance without a named owner is a group project, which is to say nobody’s job.
  2. 𝗧𝗵𝗲 𝗰𝗮𝗱𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆. Idol opens auditions every August, excited culture or not. Rank your top 20 pages by revenue and refresh five a month; everything gets touched twice a year.
  3. 𝗧𝗵𝗲 𝘂𝗻𝗴𝗹𝗮𝗺𝗼𝗿𝗼𝘂𝘀 𝗲𝗻𝗱𝗶𝗻𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗴𝗼𝗼𝗱 𝗼𝗻𝗲. Idol returned on ABC in 2018 and still runs in 2026, season 24, at 5.9 million viewers a week. Nobody throws a party for updating a pricing page. Do it anyway. The citation goes to whoever showed up this quarter.

Twenty maintained pages beat twenty new ones. You already know which twenty.

Twenty Employees Beat One Page

Your company page is playing to an empty stadium. Here is the math, out loud.

In January 2018, Lane Johnson and Chris Long of the Philadelphia Eagles bought cheap dog masks and wore them onto the field. No brief, no agency, no approval workflow. Two employees, one dumb idea, and a city that ran with it for eight years.

The Empty Stadium

1. Company page posts now reach about 1.6% of followers, down from roughly 7% in 2021 across 1.8 million posts analyzed. With 8,000 followers you reach 128 people. The Linc seats 69,596. You have filled four rows behind the end zone.

2. Organic company content is 1% to 2% of a typical feed; ads take nearly half. One study could not find a single organic page post that surfaced without a human in the network touching it first. Your page does not travel, it hitchhikes.

3. Personal profiles pull roughly 2.75x the impressions and 5x the engagement of company pages, with about 46% fewer followers. Employee-carried messages travel up to 561% further than the brand’s own.

The Arithmetic, Done in Public

4. Twenty colleagues at 900 connections each is 18,000 first-degree relationships. The page has 8,000 followers, a healthy slice of them your own staff, three competitors, and a guy who applied in 2019.

5. One post a week each at 250 impressions, normal and not viral: 5,000 a week, 260,000 a year. The page posting three times a week at 128 apiece: 384 a week, 20,000 a year. Twenty beat one by 13 to 1.

6. That is before comments. Three or more early commenters is worth roughly 5.2x amplification, so twenty people showing up for each other is a distribution network in company lanyards.

Now Subtract the Fantasy

7. Only about 3% of employees ever share company content, though that sliver drives roughly 30% of all engagement. Some 78% of programs die inside six months. Assume six of your twenty survive to November.

8. And 18,000 connections are not 18,000 humans, because colleagues know the same people. Take 25% off the top.

9. Honest run: six posters, minus overlap, is about 1,125 impressions a week, 58,000 a year. Still nearly 3x the page off fifteen minutes a week. The failed version beats a polished page.

Why Programs Faceplant, and the Tush Push Fix

10. The one-click share is the weakest move available. Repost with your own thoughts and engagement climbs about 83%, impressions 25%; original content from that same employee lifts reactions 333% and impressions 81%. Most programs are built around the button that does the least.

11. Then friction and ventriloquism. Every extra login and approval step sheds people, corporate copy in a supervisor’s voice reads like a hostage video, and leadership almost never goes first.

12. Nobody films a highlight reel for a right guard. In Super Bowl LIX the Eagles sacked Mahomes six times mostly rushing four, 40-22. No exotic blitz, just four guys winning their own snap. So stop calling blitzes: ask twenty people for one honest post a week, in their own words.

Kelce said it on the parade route: hungry dogs run faster. Fed ones repost the brand.

Déjà Vu, All Over Again: AI, Publishing, and the Delta House Rules

Yogi Berra said it best. We’ve watched this exact movie twice – once in print, once in pixels.

1. The classifieds massacre was never really about Craigslist.

U.S. newspaper ad revenue peaked near $49.5 billion in 2005 and limped to about $9.8 billion by 2022 – an 80% haircut. Craigslist? Researchers put its damage at roughly $5 billion between 2000 and 2007. The bigger problem: publishers were marking classifieds up as much as 80% and treating it like an inheritance.

2. AI Overviews are the new Craigslist, only faster.

Seer Interactive found organic click-through rates on informational queries with AI Overviews fell 61% since mid-2024. Business Insider’s organic search traffic dropped 55% from April 2022 to April 2025, then it cut 21% of staff. Zero-click searches climbed from 56% to 69% in a single year, and Pew found 26% of people who hit an AI Overview ended the session there versus 16% who didn’t.

3. Everybody is on double secret probation.

Dean Wormer never told Delta the rules either. Today, opting out of AI Overviews means opting out of Google Search entirely. Which is less a choice than a ransom note. Otter said it cleanest: “You screwed up. You trusted us.”

4. We already mispriced the internet once.

Super Bowl XXXIV, January 2000: 17 dot-coms paid roughly $44 million for airtime. The following year, three showed up. The Nasdaq topped out at 5,048.62 on March 10, 2000, then fell 78% by October 2002 – about $5 trillion vaporized. The internet wasn’t the fad. The valuations were fat, drunk, and stupid.

5. The survivors owned the customer, not the channel.

Amazon fell roughly 95% and lived. Up to half of all dot-coms simply died. The dividing line was never who had the best technology – it was who owned the relationship when the traffic stopped showing up. Priceline lost about $30 a ticket and fell 99%, then rebuilt into a giant. The bust sorted business models, not industries.

6. A rented audience always gets evicted.

One hundred thousand newsletter subscribers beat a million drive-by clicks a platform can revoke on a Tuesday afternoon. U.S. newspapers have lost more than 2,500 titles since 2005 – most of them profitable right up until somebody else’s algorithm changed. Direct beats derivative. It always has.

7. “Was it over when the Germans bombed Pearl Harbor?”

It wasn’t over, and it also wasn’t accurate – and nobody stopped Bluto, because he was the only one in the room still moving. Publishing doesn’t need a better historian right now. It needs somebody willing to lead the parade with total conviction while the smart money sits on the curb.

The AI apocalypse isn’t coming for publishers who own their audience. It’s coming for the ones who rented one.

The Melon in the Mailbox

A short history of skipping the greeting card and sending the actual thing – and what Gatsby understood that Hallmark never has.

  1. Fruit was the original flex.  A 17th-century British pineapple could run £60, about $14,000 today, and nobody ate it. You displayed it. There was a rental market: hire one for the evening, carry it under your arm at the party, return it in the morning. The fruit wasn’t food. It was a sentence: I have arrived.
  2. Japan never stopped.  In May 2026 a pair of Yubari King melons sold at Sapporo’s first auction of the year for ¥5.8 million – about $36,500, or $18,000 a melon – beating the ¥5 million record from 2019. Melons are gift currency there, and they say what no card can: I overpaid on purpose.
  3. The Post Office used to say yes to almost anything.  Parcel post opened in 1913 with a 50-pound limit and no imagination about human beings. In February 1914, 48.5-pound May Pierstorff was mailed 73 miles across Idaho for 53 cents in stamps pinned to her coat, a third the price of a train ticket. Officials then barred humans from the mail, which tells you it had come up before.
  4. One man mailed an entire building.  Vernal, Utah, 1916. Freight for pressed brick from Salt Lake City cost four times the brick itself; parcel post was half that. So banker W. H. Coltharp mailed it – ten bricks to a 50-pound crate, 37½ tons routed some 400 miles. The Post Office soon capped shipments at 200 pounds a day per sender. Too late. The Parcel Post Bank still stands.
  5. The most important package in American history had a man inside it.  March 1849: Henry Brown paid $86 to be nailed into a crate three feet by two, stamped “dry goods,” and shipped 350 miles from Richmond to Philadelphia. Twenty-seven hours, part of it upside down. He climbed out free and took the name Henry “Box” Brown for life. Every novelty parcel since is a footnote to that one.
  6. The coconut and the potato still work.  Hoolehua Post Office on Molokai has mailed roughly 3,000 bare coconuts a year since 1991 – no box, just a Sharpie and postage. Potato Parcel, started in 2015, moved 12,000 potatoes and $215,000 in 13 months.
  7. Gatsby ran this playbook on every page.  Gatsby doesn’t mail Nick an invitation – he sends his chauffeur. Lucille tears her gown at a party; a week later a package arrives from Croirier’s, gas blue with lavender beads, $265, call it $5,000 now, for a woman he couldn’t pick out of a crowd. Tom Buchanan’s counter-move: a $350,000 string of pearls, near $6.6 million today, the day before the wedding.

The takeaway.  A card says you remembered. A melon says you decided. Fitzgerald’s joke is that the gesture can be enormous and still be hollow – Gatsby bought a stranger a dress and never got the one person he wanted. Send the fruit. Send it to someone who’ll eat it.

When the Machine Lies About You – And Nobody’s Job It Is to Fix It

You hired a spokesman you never interviewed. He works around the clock, sounds certain, and quotes 2025 prices.

It Isn’t Lying. It’s Repeating.

1. The damage is measurable. One audit found 72% of brands had at least one flat factual error in AI answers about them, usually stale pricing lifted from a review site that quit updating. The Faro Index scanned 244 companies across four assistants: 88.8% accuracy, one fact in nine wrong, fintech last at 82.4%.

2. Arguing with the model is arguing with Paulie Walnuts. Paulie originates nothing. He hears a thing at the Bing, repeats it with conviction, and by Tuesday it’s gospel. You don’t correct Paulie – you correct the room. NP Digital ran 600 prompts across six platforms: ChatGPT was fully correct about brands 59.7% of the time; Grok, 39.6%.

3. A citation is decoration, not proof. Only 51.5% of AI sentences were fully supported by their cited sources. The BBC tested 100 news stories: 51% of answers had significant problems, 13% of quotes altered or invented.

4. The playbook, five moves. (a) Build a claim ledger: every material fact next to its source of record. (b) Run a fixed prompt set monthly across the major assistants, same wording, logged. (c) Record the cited URLs; the URL is the crime scene. (d) Repair upstream: the dead directory listing, the pricing page nobody redirected, the PDF rotting on your server. (e) Retest in 30 days.

5. The leak starts at home. Livia never raised her voice. She just fed Junior a slightly wrong version of events, and people died over it. Most bad answers trace to something you published and never killed: an old deck, a zombie landing page, a partner site running 2019 boilerplate.

Nobody Owns This, So Name Your Consigliere

6. Right now it’s a no-show job. Tony was on the books at Barone Sanitation: title known, work optional. No job title exists for correcting what an assistant says about you, so it lands on whoever noticed. That is not an org chart.

7. Silvio had the real assignment. Know what’s being said, know if it’s true, get to it early. Name it – AI Answer Accuracy Lead – and give it to one person in marketing ops or comms. Committees notice things; people fix them.

8. The whole job, monthly, four to six hours. Run the prompt set. Update the ledger. Triage by severity times frequency (price beats founding year). Open source-repair tickets with an owner and a due date. Send one page upstairs: what changed, what’s still wrong, what it costs.

9. Skipping it is the Adriana problem. A quiet problem, known to one person, buried because nobody wanted the conversation. It compounded, and then came the meeting in the woods.

The Bottom Line

You can’t argue with the machine. You can change what it reads. Put a human name on that this month – until somebody owns it, it stays nobody’s job until it’s everybody’s emergency.